Last updated 17 September 2026.
1. What you are buying
A prepaid plan for, or pay-per-proposal use of, the Grovia Tender web application at app.groviatender.com: tender discovery and analysis, eligibility checks, proposal drafting and submission pack preparation for your organisation. It is a digital service; no goods, documents or media are shipped.
2. When access starts
- Free plan: immediately after registration and e-mail confirmation.
- Paid plans: you create a payment request in Settings → Billing, pay by bank transfer (NEFT, RTGS or IMPS) or UPI quoting its reference, and submit the UTR. Your plan activates within one working day after we verify the payment against that request. Your GST tax invoice is e-mailed to you on activation.
- Pay-per-proposal: the proposal workspace opens once the payment for it has been verified in the same way.
You can also pay a payment request online by card, UPI or net banking on CCAvenue’s secure payment page; your plan then activates as soon as the bank confirms the payment.
Pay only to the bank account shown in your payment request inside the app. We never change our bank details by e-mail, WhatsApp or phone. To verify before your first payment, call +91-22-40041498.
If your plan has not been activated one working day after you submitted the UTR, email info@groviatender.com with the payment request reference and the UTR, and we look into it the same working day.
3. What is delivered inside the service
- Analyses, scores and recommendations are shown in the app within minutes of a tender being uploaded or matched, depending on document size.
- Proposal drafts, document checklists and submission packs are generated inside the app and downloadable as files (PDF, DOCX, ZIP) from your account.
- GST tax invoices are e-mailed to the billing address on the account. Write to info@groviatender.com for a copy, to close your account or to request an export of your documents and proposals; we act within 2 working days.
4. What we never do
Grovia Tender never submits anything on a procurement portal, signs documents, or makes payments (such as tender fees or earnest money) on your behalf. Submission on the portal is always done by you.
5. Availability
The service is available 24×7 over the Internet. Planned maintenance is announced in the app at least 24 hours ahead and scheduled outside Indian business hours where possible. Support hours are listed below.