Last updated 11 September 2026.
1. What you are buying
A subscription to, or pay-per-bid use of, the Grovia Tender web application at app.groviatender.com: tender discovery and analysis, eligibility checks, bid drafting and bid package preparation for your organisation. It is a digital service; no goods, documents or media are shipped.
2. When access starts
- Free plan: immediately after registration and e-mail confirmation.
- Paid plans: immediately after Razorpay confirms the payment, usually within a minute. The upgraded limits appear in Settings → Billing and on your invoice.
- Pay-per-bid: the bid workspace opens as soon as the payment is confirmed.
If a confirmed payment has not unlocked your plan within 30 minutes, email info@groviatender.com with the Razorpay payment ID and we fix it the same working day.
3. What is delivered inside the service
- Analyses, scores and recommendations are shown in the app within minutes of a tender being uploaded or matched, depending on document size.
- Proposal drafts, document checklists and bid packages are generated inside the app and downloadable as files (PDF, DOCX, ZIP) from your account.
- Invoices are e-mailed to the billing address on the account and available in Settings → Billing.
4. What we never do
Grovia Tender never submits a bid on a procurement portal, signs documents, or makes payments (such as tender fees or earnest money) on your behalf. Submission on the portal is always done by you.
5. Availability
The service is available 24×7 over the Internet. Planned maintenance is announced in the app at least 24 hours ahead and scheduled outside Indian business hours where possible. Support hours are listed below.