These terms govern your use of Grovia Tender at groviatender.com and app.groviatender.com (the “Service”), provided by Webzworld (“we”, “us”). By creating an account or using the Service you agree to these terms on behalf of yourself and the organisation you represent.
1. The Service
Grovia Tender is software that helps businesses find relevant tenders, assess eligibility, decide whether to bid, and prepare bid documents from the information and documents they provide. The Service does not submit bids, sign documents, or set prices on your behalf. Submission on any tender portal, signatures, pricing decisions and all commercial commitments are made by you.
2. Accounts and organisations
- You must provide accurate information and keep your credentials confidential. You are responsible for all activity under your account.
- An organisation’s Owner and Admins control who can access its data and with what role. Members act on behalf of the organisation.
- You must be at least 18 and authorised to bind the organisation you register.
3. Plans, fees and GST
- Plans, limits and prices are shown on the pricing page. Prices are in Indian Rupees and exclude GST, which is added at the applicable rate. A tax invoice is issued for every payment.
- Monthly subscriptions are billed in advance and renew automatically until cancelled. Pay-per-bid charges apply when a bid is started and are non-refundable once the bid workspace has been used.
- You may cancel at any time; the plan remains active until the end of the paid period. Fees already paid are not refunded except where required by law.
- We may change prices with at least 30 days’ notice by email; changes apply from the next billing cycle.
- If a payment fails, we may downgrade the organisation to the Free plan after notice. Data is retained subject to the privacy policy.
4. Your content
You retain all rights to the documents, data and text you upload or create (“Your Content”). You grant us a limited licence to store, process and display Your Content solely to provide the Service to your organisation. You are responsible for having the right to upload Your Content, including tender documents obtained under portal or aggregator terms. We do not use Your Content to train AI models.
5. AI-generated output
The Service uses AI to read documents, assess eligibility and draft text. Output is generated from Your Content and the tender documents and is provided to assist, not replace, your judgement. Scores such as eligibility, fit and Bid Potential are estimates, not guarantees of eligibility or success. You must review every draft, checklist, price and document before relying on it or submitting it. We are not responsible for the outcome of any tender, for rejection or disqualification, or for errors in documents you submit.
6. Acceptable use
- Do not use the Service to violate any law, tender condition, or third party right, or to submit false or misleading information to any buyer.
- Do not attempt to access other organisations’ data, probe or disrupt the Service, or reverse engineer it.
- Do not upload malware, or content you have no right to use.
- Do not resell access to the Service except under a written agreement with us (tender consultants and agencies: contact us).
7. Tender data
Tender information from feeds and official sources is provided as received and may be incomplete, delayed or amended. Always verify dates, requirements and corrigenda on the official portal before bidding. We do not scrape government portals and do not act on your behalf on any portal.
8. Availability and support
We aim for high availability but do not guarantee uninterrupted service. Planned maintenance is announced in advance where practical. Support is provided by email according to your plan.
9. Intellectual property
The Service, its software, design and content (other than Your Content) belong to Webzworld and its licensors. Grovia, Grovia Tender and associated logos are trademarks of Webzworld.
10. Confidentiality and security
We keep Your Content confidential and protect it as described in the privacy policy and the security page. You must keep any non-public information about the Service confidential.
11. Warranties and liability
The Service is provided “as is”. To the fullest extent permitted by law, we disclaim implied warranties, and our total liability for any claim arising out of the Service in any twelve-month period is limited to the fees you paid us in that period. We are not liable for indirect, consequential or special losses, loss of profit, loss of a tender, or loss of data caused by factors outside our reasonable control. Nothing in these terms limits liability that cannot be limited under Indian law.
12. Indemnity
You will indemnify us against claims arising from Your Content, your breach of these terms, or your submissions to any buyer.
13. Suspension and termination
We may suspend or terminate access for breach of these terms, non-payment, or legal requirement, with notice where practical. You may close your organisation at any time from Settings; data handling after closure is described in the privacy policy.
14. Changes to these terms
We may update these terms and will notify account holders by email at least 15 days before material changes take effect. Continued use after that date is acceptance.
15. Governing law and disputes
These terms are governed by the laws of India. Courts at [city to be confirmed], India have exclusive jurisdiction, subject to any mandatory consumer protection provisions. Before starting proceedings, both parties agree to attempt to resolve the dispute in good faith for 30 days.
16. Contact
Webzworld, [registered office to be added]. Email: hello@groviatender.com.