Last updated 17 September 2026.
This policy applies to every payment made to Webzworld for Grovia Tender (groviatender.com and app.groviatender.com). Payments are made in Indian Rupees by bank transfer (NEFT, RTGS or IMPS) or UPI, or online by card, UPI or net banking through CCAvenue, against a payment request created in the app. Prices exclude GST, which is shown on your tax invoice.
1. Try it free before you pay
The Free plan costs nothing and needs no payment. Use it to set up your Company DNA, see the tenders we match to you and judge whether Grovia Tender suits your business before you buy anything. Because you can evaluate the product this way first, all payments are final and non-refundable, except in the cases listed in section 5.
2. Prepaid plans (Pro, Business)
- Plans are paid in advance for 1, 3 or 12 months. They do not renew automatically: nothing is charged when a period ends, and we remind you before it does so you can create a new payment request if you want to continue.
- You can stop using a plan at any time; it simply is not renewed. The plan stays active until the end of the period you have paid for.
- Fees for a period that has started are not refunded, in whole or in part, including for unused months of a 3- or 12-month plan.
3. Pay-per-proposal charges
A pay-per-proposal charge is paid through a payment request for a specific tender, and the proposal workspace opens once the payment is verified. The charge is non-refundable once the workspace has opened.
4. Enterprise agreements
Enterprise agreements follow the terms written in that agreement. Where the agreement is silent, this policy applies.
5. When we do refund
We refund only where money reached us by mistake or we could not provide what was paid for:
- Duplicate payment: if you pay twice for the same payment request, we refund the duplicate.
- Payment we cannot use: if a payment cannot be matched to a payment request, or we cannot activate the plan or proposal it was paid for, we refund it in full.
- Service discontinued: if we permanently stop offering Grovia Tender, we refund the unused whole months of any prepaid plan.
6. Service problems
If a fault on our side stops you using a paid feature for more than 24 hours in a paid period, ask us and we extend your plan by the days lost. This is given as extra service time, not as a cash refund.
7. How refunds are paid
Refunds under section 5 are credited by bank transfer to the account the payment came from, within 7 working days of the refund being approved. A credit note is issued against the original tax invoice where one was issued.
8. How to reach us about a payment
Email info@groviatender.com from your registered address with your organisation name, the payment request or invoice number and the UTR of your payment. We reply within one working day.