Last updated 11 September 2026.
This policy applies to every payment made to Webzworld for Grovia Tender (groviatender.com and app.groviatender.com). Payments are processed in Indian Rupees through Razorpay. Prices exclude GST, which is shown on your tax invoice.
1. Free trial and Free plan
The Free plan costs nothing and needs no card. You can use it for as long as you like and upgrade only when you want more.
2. Monthly subscriptions (Pro, Business)
- Subscriptions are billed in advance for each month and renew automatically until you cancel.
- Cancel any time from Settings → Billing. Your plan stays active until the end of the period you have paid for; you are not charged again after that.
- Fees for the current period are not refunded on cancellation, because the service has been available to you for that period.
- 14-day money-back on a first subscription. If you subscribe for the first time and ask for a refund within 14 days of the first payment, we refund that payment in full, no questions asked.
3. Pay-per-bid charges
- A pay-per-bid charge is taken when you start a bid workspace for a tender.
- If you have not generated any proposal section, priced the BOQ or built a bid package for that tender, you may cancel the bid within 24 hours for a full refund.
- Once the workspace has been used to draft, price or build, the charge is not refundable.
4. Annual and enterprise agreements
Annual plans and enterprise agreements follow the cancellation and refund terms written in that agreement. Where the agreement is silent, the unused whole months after a 30-day notice period are refunded pro rata.
5. Duplicate or failed payments
- If you are charged twice for the same period, we refund the duplicate within 5 working days of noticing it or of your report.
- If a payment fails, nothing is charged. After notice, the organisation may be moved to the Free plan; your data is kept as described in the privacy policy.
6. Service problems
If a fault on our side stops you using a paid feature for more than 24 hours in a billing period, ask us and we will extend your plan by the lost days or refund that share of the fee, whichever you prefer.
7. How refunds are paid
Refunds go back to the original payment method through Razorpay. Banks and card issuers usually show the amount within 5 to 7 working days; UPI refunds are usually faster. A credit note is issued against the original tax invoice.
8. How to request a cancellation or refund
Cancel from Settings → Billing in the app, or email info@groviatender.com from your registered address with your organisation name and invoice number. We acknowledge within 2 working days and resolve within 7 working days.